CUSTOMER CARE

PROCESSING

Most of our items are made to order. This plays a significant role in reducing waste and increasing sustainability. Please note that processing times is 2-3 weeks.

DELIVERY 

We ship worldwide. 

Delivery time is between 7 - 21 days depending on destination. This does not include processing time. If you need a rush order please email us at info[@] shopeloli.com to confirm.

Import duties and taxes may be charged by the destination country and you are responsible for paying these charges. All customs policies vary from country to country. Check with your local customs office for more information.

You will receive a confirmation when your order is shipped. 

If you would like to add an item to your order after it has been placed please contact us within 24 hours.

Questions related to your delivery? Contact us at info [@] shopeloli.com

PAYMENT
Payments are made directly on the website. We accept VISA, MASTER CARD, AMERICAN EXPRESS, Apple Pay and PayPal payments. We charge you for your order in CAD $. Your card provider will apply the exchange rate when your card is charged. 

RETURNS
We want you to love your purchase. All items are final sale except for defective items. Items will be exchanged up to 2 days of delivery. Please contact us at info [@] shopeloli.com to arrange the exchange.

We do not offer price adjustments. We are not responsible for return shipping costs nor duty reimbursement in the case of International purchases.